Returns Policy
We want you to be completely happy with your purchase. If for any reason you're not satisfied with your product, we offer a straightforward return process. Please read our returns policy below:
Eligibility for Returns
- You may return your product within 14 days from the date of receiving the product, provided your order was shipped within the UK.
- The product must be unused, unworn, and in its original condition.
- The original tags must remain attached and undamaged. We reserve the right to refuse returns or make deductions from refunds where items are returned without tags or in a condition that indicates they have been worn or used beyond what is reasonably necessary to inspect them.
- For hygienic reasons, we cannot accept returns on products that have been worn, washed, or damaged.
How to Return
- Contact Us: Reach out to our customer service team at info@yanabyhazera.com with your order number and reason for return.
- Return Authorisation: Our team will provide you with a Return Authorisation if applicable and further instructions on how to return the item.
- Return labels: Return labels are the responsibility of the customer.
- Ship the Item: Carefully pack the product in its original packaging, and ship it to the address provided by our team. Return shipping costs are the responsibility of the customer.
Return Processing Fee
Please note that a £1.39 processing fee will be deducted from approved discretionary returns to cover administrative and processing costs.
This fee will not be charged for:
- Faulty, damaged, incorrect, or misdescribed items.
- Returns made pursuant to any statutory rights that prohibit such deductions.
- Any return where applicable consumer protection law requires a full refund.
14-Day Return Window After Authorisation
Once a return has been authorised by our team, customers have 14 calendar days from the date of authorisation to return the item(s) to us.
To ensure timely and successful processing of your return, you must:
- Ship the return within 14 days of receiving the return authorisation.
- Provide proof of return within that period by sending a tracking number to our customer support team.
If we do not receive tracking information within 14 days, the return authorisation will be considered void and the return may no longer be accepted.
Refunds
- Once we receive the returned product and confirm it meets our return criteria (including the tag still being attached), a refund will be issued to your original payment method within 7-10 business days.
- Original shipping charges are generally non-refundable except where required by applicable consumer protection law..
- Please note that a £1.39 processing fee will be deducted from all approved, non faulty returns to cover administrative costs. This fee does not apply to faulty, incorrect or misdescribed items.
Exchanges
At this time, we do not offer exchanges. If you have ordered the incorrect size, we recommend placing a new order for the correct size and returning the original item following our returns process.
Exclusions
Please note that we do not generally accept international returns.
However, where applicable law grants consumers a statutory right to withdraw from a purchase, including certain orders delivered to countries within the European Union, those rights will be honoured in accordance with the relevant legislation.
For customers outside the United Kingdom and outside jurisdictions where statutory withdrawal rights apply, all sales are final and we are unable to accommodate return requests or exchanges due to shipping logistics, customs regulations, and associated costs.
Customers entitled to exercise a statutory right of withdrawal must notify us within the applicable withdrawal period and return the goods in accordance with our withdrawal instructions.
We recommend reviewing all product details, sizing guides, and order information carefully before placing an order. If you have any questions before purchasing, please contact our customer support team.
Cancellations
Once an order is placed, we may not be able to cancel it before shipping due to system automation. However, if you need to make changes to your order, such as adjusting a size, please email us within 1 day of placing your order at info@yanabyhazera.com, and we will do our best to assist.
Nothing in this section affects any statutory cancellation or withdrawal rights available under applicable consumer protection laws.
Liability Disclaimer
We aim to dispatch all orders promptly. Delivery times are estimates only and may vary due to factors outside our control.
If your order is lost or damaged during transit, please contact us as soon as possible. We will work with the courier to investigate the issue and, where appropriate, provide a suitable resolution in accordance with your statutory rights.
Other Enquires
YANA hand-packs each item with care and thoroughly inspects every piece to ensure it meets our quality standards before dispatch.
We are not responsible for damage resulting from misuse, accidental damage, improper storage, failure to follow care instructions, normal wear and tear, or alterations made after delivery.
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item where possible so that we can investigate and resolve the issue promptly. Failure to notify us within 7 days does not affect any statutory rights you may have in relation to faulty, damaged, or misdescribed goods.
Where a product is confirmed to be faulty, damaged upon arrival, or supplied incorrectly, we will offer an appropriate remedy, which may include a replacement or refund in accordance with applicable consumer protection laws.
For any further assistance, please don’t hesitate to contact us at info@yanabyhazera.com. We are here to help!